Field Training and Sales Manager - EMEA
Charlotte Tilbury, Poland

Field Based - Full Time

Based in Europe

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.

The Field Sales amp; Training manager role is responsible for leading a defined area of stores to deliver retail and service expectations through inspirational leadership, commercial acumen, striving for excellence, creating a Charlotte Tilbury culture, and delivering against profit objectives.

The successful candidate must have previous experience working in a retail management or training role, be a passionate people manager and influencer, highly numerate, target-driven, commercially savvy, and excited about working in the beauty industry.

Requirements

Commercial Leadership of the Area

• Own retail forecasts and performance for the area
• Identify and execute opportunities to drive brand awareness, performance and market share within the area
• Build and maintain strong relationships with Operational Marketing, Commercial, and Store Leaders to unlock opportunities for Charlotte Tilbury
• Set standards across the estate for executional excellence, supporting the development of processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the commercial team to shape the Pamp;L of the region, from driving retail performance, to availability, through to investment choices, to deliver the best possible return on investment.

Build High-Performing Teams to Achieve Retail and Service Expectations

• Identify and recruit industry-leading talent; working collaboratively with Recruitment, Store Leadership, and talent pooling to minimise time to hire
• Set clear and consistent direction which reflects business-wide priorities, and the local requirements of the region; follow-up to ensure delivery against expectations set
• Motivate and inspire the team to deliver and exceed their targets and KPIs
• Maintain a regular skill scan of the team to identify high potential and performance challenges; implement development and improvement plans as appropriate
• Define a training and development plan for the area to achieve retail expectations, covering:
  1. Accelerating high potential/high performance individuals using the development pathway and certification process
  2. Managing and addressing under-performance
  3. Succession planning for the area
• Use appraisal process to formally evaluate performance, set objectives, and identify training needs across the region
• Ensure clear succession plan within the region
• Develop a great team culture in the area

Maintain Service Excellence Across Unstaffed Distribution

• Create and lead the service strategy across the area
• Champion the needs and expectations of the customer across the area, setting and coaching to exceptional levels of customer service within Charlotte Tilbury and retailer-owned teams
• Run inspirational events and masterclasses to build Charlotte Tilbury brand awareness across the area and gain engagement from retailer-owned staff
• Lead the effective and inspirational delivery of defined training material across:
  1. New starter training Charlotte’s Magic Academy for all team
  2. Operational business management to develop management team in region
  3. All new launch NPD trainings for all team members
• Set and monitor KPIs to measure the impact of training delivered, providing feedback to the relevant global and local functions to ensure the continual improvement of the training provided and learning outcomes.

Benefits

Company Benefits:

• Generous staff discount
• Generous monthly product gifting
• 25 days holiday plus bank holidays
• Hybrid, flexible working with core hours between 10am and 4pm
• Dog friendly office on Monday and Fridays.
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

WE WOULD LOVE TO WELCOME YO

Job Rewards and Benefits