Translation Project Coordinator with German - contractor
Amplexor, Poland

Amplexor is a global leader in language, content and digital solutions. As part of the Acolad group, together with TextMaster and Livewords, Amplexor is present in 25 countries and combines a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Amplexor, every position is key to our global growth: we know that we will only succeed if our people succeed. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. Joining Amplexor means an opportunity to be part of an international group that promotes professional development, talent and creativity through collaborative environments with cross-functional, global teams.

We are looking for a German speaking Translation Project Coordinator who will be responsible for the day-to-day management of customer orders according to the customer requirements and AMPLEXOR standards. This person will work on customer service deliveries.

Responsibilities:

• Process execution according to the service portfolio throughout the whole project lifecycle process (initiation, planning, execution, control and closing)
• Monitoring of overall workflow timelines including service delivery (translation, revision, DTP, etc.)
• Managing the financial aspects of the projects, including revenue, gross margin, invoicing
• Maintaining client relationships as first point of contact at operational level
• Execution activities within service quality plan (SQP)
• Representing the organisation to our customers
• Guaranteeing customer satisfaction

Requirements

• Minimum requirement: University level or equivalent 3 years degree in languages, communication or business related
• Language skills: excellent knowledge of German and English is required
• 1 to 3 years of experience in project management or in similar roles, preferably related to Language Services
• Demonstrated experience of successfully managing customer relationships at operational level, including difficult situations, conflicts and complaints.
• Great organisational skills for multiple multilingual projects simultaneously working on very tight deadlines
• Good communication skills (email, phone, presentations)
• Stress management skills
• Demonstrated ability to work individually or as part of a local or virtual team
• Good knowledge of commonly used computer desktop applications and services (e.g. MS Office, production applications, Adobe Acrobat, Internet, etc) and knowledge of computer translation tools (e.g. TRADOS).

Job Rewards and Benefits