Will you participate in making the services of one of Sweden’s leading tech company reach even higher levels of excellence? We are expanding our quality assurance team focused on our global communication platform to ensure that we will continue to bring world-wide communication services to our customers with unparalleled availability and reliability. Are you ready for the challenge?
We at Sinch are currently looking for a Service Delivery Engineer who will manage and support our customers products/services on Sinch’s Platform
The essence of the role
As a Service Delivery Engineer, you will manage and support our customers which are communication service providers using our SaaS solutions for SMSC and other core network functions. In the role you will handle customers issues in our ticketing system. The most common tasks are continuous maintenance, critical errors, and life cycle management planning.
This role is a mix of Account Management, Service Delivery and Tech Support, you need to be comfortable interacting with customers and describe technical issues in a non-technical way. You will also be responsible for key customers and give them the best service possible.
In order to be successful in this role you need:
Nice to have
Sinch’s business is global, hence, you need to establish stable relationships with key customers worldwide, but you will work regular European office hours. You will report to the Service Delivery Manager and to our customers.
As a person we see that you are:
Result oriented - Ownership of customer cases/tickets - Need to be active towards solving customer issues and pro-actively act
to improve the services we deliver.
Establish relationships - Building relationships and trust towards internal colleagues and customers
Analytical and structured approach - Be structured in your work tasks and towards your colleagues
Location
This role will be based in Warsaw, Poland or Stockholm, Sweden.
Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.