Review Operations Specialist
Frontiers, Poland
Job Description
We are on a mission to make science open so everyone can live healthy lives on a healthy planet.
Who we are
Frontiers is an award-winning open science platform and leading open access scholarly publisher.
We are one of the largest and most cited publishers globally. To date, our 200,000 freely available research articles have received more than one billion views and downloads and two million citations.
Our journals span science, health, humanities and social sciences, engineering, and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.
Be part of the publishing revolution and help us transform the way research is published, evaluated, and communicated to the world.
The Role
We are seeking a driven new team member to join our Review Operations department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries.
Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.
Key Responsibilities
- Working within the Peer Review Platform to monitor the peer review process of manuscripts and to effectively manage delays in the process.
- Responding to priority queries and managing delays relating to the review process from editors, reviewers, authors and colleagues in other departments.
- Carrying out quality control checks to ensure rigorous peer review with no conflicts of interest.
- Analyzing and providing proactive recommendations for developments and improvements of our peer review platform.
About you
- Undergraduate degree (BA or BSc) or equivalent with professional experience (in an office environment, either customer service or administration department preferred).
- Previous experience with using SOPs is desirable.
- You are tech Savvy (familiarity with Salesforce would be a plus): comfortable working in a dynamic environment that is constantly innovating and changing.
- You are target driven and results oriented; eager to learn and be accountable for your work, curious and self-motivated
- You enjoy finding solutions and delivering an exceptional service to our external stakeholders.
- You are an excellent team player and at ease collaborating proactively with your colleagues remotely.
- You have strong communication skills (professional and courteous telephone manner is essential), as well as a positive attitude, and exceptional organizational skills.
What we Offer
International environment
With over 50 nationalities across seven locations around the world, we are certainly a diverse company. You will have the opportunity to work with teammates in other offices, as well as with researchers, editors, and authors from across the globe.
Key Benefits
- 25 annual leave days
- Participation in the annual company bonus scheme
- Access to the latest equipment
- Extensive learning opportunities through our LinkedIn Learning partnership
- Flexible working framework and remote working opportunities across the Poland
Application Process
Your application must include:
1. A cover letter and CV
2. The indication of your earliest availability
3. A summary of the following 'Describe in your own words what peer review is and why you think it is important within scientific publishing?' (150 words)
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.