Junior IT Systems Administrator
Keywords Studios, Poland
Job Description
The Junior IT Systems Administrator will be responsible maintaining computer systems and networks, aiming for the highest functionality, updating policies, troubleshooting issues, and training end-users on the systems to make appropriate and safe usage of the IT infrastructure of our studio in Katowice.
Duties and Responsibilities
Log, Track and Manage all incidents, problems, and support requests in the Keywords Local IT Helpdesk Ticket System.
Perform Day to Day Helpdesk responsibilities including but not limited to responding to IT tickets
Be the local escalation point of contact, ensure timely notification of an incident, and escalate larger issues to the Regional IT Team making sure to follow-up on these, and to update local employees, and Management, as necessary;
User Account/Permissions management
Troubleshooting and new joiner onboarding, in accordance to current IT standards and updates
Desktop amp; Laptop computer installation, configuration, patching/updating, and repair
Ensure that all operating policies and processes are followed and report any issues
Maintain high levels of IT security
License and Media management
Application version control
Ensure that all operating policies and processes are followed and report any issues
Document the local setup and keep up to date at all times
Support the IT Manager’s objectives
Network troubleshooting
Maintains accurate hardware and software inventory
Other duties as assigned
Skills amp; Experience Required
Bachelor’s Degree in IT or equivalent technical experience
Minimum 2 years of IT technical experience
Experience with MS AD
MS Office 365 (Hybrid environment)
MS Windows Server 2016-2019
Demonstrated superior interpersonal and communications skills
Proactive, Self-Starter and able to work independently
Hands on experience in computer software and hardware, and a variety of internet applications, networks and operating systems is a must
Strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
Basic Linux Knowledge is an advantage
Ability to learn new concepts and technologies quickly
Strong documentation and reporting skills
Fluent English amp; Polish
Availability to work onsite in our Katowice office
Benefits
Employment contract
Possibility to grow within the gaming industry
Salary depending on your profile and experience
Benefits package-private medical care amp; MultiSport card
Free beverages amp; fresh fruits
Free parking spot
Friendly atmosphere
Free parking spot
Chill-out zone with video games
Company parties
The casual and fun work environment
Pleasant location in the business area Green Park.