This is a chance to be part of the Customer Success team of a startup that is disrupting the real estate industry and the way people work. A fast-growing and highly skilled team that is building a great PropTech business, which is digitizing and redefining commercial real estate processes and occupier experience.
spaceOS is the most advanced operating system for the next generation of safe, flexible, and human-centric workspaces. The future of work is the future of worker choice and well-being.
The mission for the Account Manager is to be the trusted advisor of our clients, assure their satisfaction and continuous desire to use the spaceOS platform. We expect you to achieve the following:
1. Achieve an upsell of at least 20% on your managed accounts.
· Help customers convince their regional teams to roll out spaceOS to their broader portfolio
· Be the champion of spaceOS and its new features in the account-managed organisations
2. Keep the satisfaction level of all your managed customers at 8.5 / 10 or higher
· Assure the spaceOS platform is deeply used amp; understood
· Assure great service from the Customer Success team and be the customer’s advocate within spaceOS team
3. Keep the Product Team informed on customer key needs amp; requirements
· Produce monthly reports on key features desired/required by your managed customers
· Be the client’s teacher and consultant assuring maximum feature usage amp; minimum customization
Requirements
- Listening skills Lets others speak and seeks to understand their viewpoints.
- Communication Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains standard in all forms of written communication, including e-mail.
- Persuasion Able to convince others to pursue a course of action.
- Teacher Enjoys helping customers utilize spaceOS to its full-potential, proactively searches new ways in which spaceOS can help customers reach their business goals.
- Follow-through on commitments Lives up to verbal and written agreements, regardless of personal cost.
- Attention to detail Does not let important details slip through the cracks.
- Calm under pressure Maintains stable performance when under heavy pressure, never loses cool with customers, even in the most complicated situations.
- Proactivity Acts without being told what to do. Brings new ideas to the Product Team and to the customers.
- Flexibility Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Teamwork Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Languages - Fluent in English plus at least one other European language
Benefits
- A key role in a high-growth, freshly funded, ambitious proptech startup.
- An experienced and international founder team.
- An opportunity to work with a groundbreaking and disruptive new technology.
- Positioned in the biggest asset class in the world.
- Full ownership and freedom to drive and innovate.
- A team of talented and motivated individuals looking to change how real estate works.
- Flexibility to work from wherever it is best for you.
- Modern and comfortable workspace on-demand within the London, Dublin, Berlin, and Warsaw space-as-a-service ecosystem.
- A competitive salary package and optional compensation packages based on success.
Unfortunately we can only accept applications from the EU at this stage.