Claims Administrator
Ryanair, Poland
Job Description
Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair amp; Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe’s greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO emissions by up to 50% compared to major European legacy airlines.
We are inviting applications for a EU261 Claims Administrator position. The purpose of this position is to assist in the smooth running of Ryanair operations. The successful candidate will be hard working, energetic, self-motivated with a natural ability for problem solving. The position will be based at our Warsaw office.
The role
The CS team are required to provide support and regular updates in relation to general queries and complaints. We are looking for candidates to support the administration of these requests and we are seeking to hire an enthusiastic EU261 Claims Administrator, in addition to supporting the management this person will have a Customer Service claims background and support the general management of claims for the Ryanair group of airlines.
Responsibilities
· Support the CS management team in responding to EU261 claims in a timely manner.
· Gathering information using different systems in the preparation of EU261 cases.
· Responding to written correspondence in line with the Customer Service Department’s service levels and procedures.
· Understand and interpret claims and correspondence.
· Working to tight deadlines in a dynamic environment.
· Liaising with internal and external departments on a regular basis.
· Reporting and communicating to management solutions to any problems which arise.
· Providing regular support to our Customer Service team on EU261 and other consumer matters, keep records, databases, and systems up-to-date, and ensure the timely payment of claims.
· Occasional ad hoc duties will be required to support the team.
What are we offering?
This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of CS experience in a multicultural environment.
Requirements
· Previous experience in a similar Customer Service/Claims Handler role would be an advantage.
· Fluency in English and another European language would be an advantage.
· Good knowledge of Microsoft Office suite.
· Excellent organisational, written, and verbal communication skills.
· Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
· Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
· Ability to work independently and as part of a team.
· Detail orientated; ability to complete large volume of work quickly.