Player Engagement Solutions - Revenue Operations Data Controller
Keywords Studios, Poland
Job Description
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust amp; safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
Role overview
As a Data Controller, you'll be the backbone of the data operations within Player Engagement. Acting as the architect behind our Salesforce data management, you will create insightful dashboards, reports, and dive deep into data to find the best course of action possible. Additionally, you'll contribute to developing business growth plans, refining lead generation strategies, and ensuring effective sales pipeline management. Your work will be essential in delivering exceptional service to our clients.
Requirements
What are we looking for? Our Revenue Operations Data Controller has a knack for the following skills:
Business
- Design and implement data-driven strategies to enhance business development and lead generation efforts.
- Oversee and enhance sales pipeline management processes for increased efficiency.
- Contribute to the development of streamlined client onboarding processes.
Leadership
- Administer and manage the Salesforce instance to optimize the efficiency of our sales processes.
- Implement and maintain data governance policies to ensure data accuracy and integrity.
Analytics
- Develop and generate insightful dashboards and reports to support decision-making processes.
- Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
- Optimize revenue operations through effective data management and analysis.
Communication
- Cooperate with cross-functional teams to leverage data for targeted marketing and sales campaigns.
- Collaborate with account management teams to ensure ongoing client satisfaction and success.
You'd be a great fit for this role if you have:
- Bachelor’s degree in a relevant field (Business, Data Science, etc.).
- Proven experience as a Data Controller or similar role in a customer support or BPO setting.
- Expertise in Salesforce administration and configuration.
- Strong proficiency in data analysis, reporting tools, and dashboard creation.
- Knowledge of best practices in business development, lead generation, and revenue operations.
- Excellent communication and collaboration skills.
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
- Employment contract.
- 100% remote work with the possibility to visit our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide?)
- Computer equipment necessary for working from home.
- The option of private medical care (Medicover), a subsidy for the purchase of corrective glasses to work at the computer and the Employee Assistance Program with personal, legal and financial counselling services.
- MyBenefit cafeteria system - with 150 points/month for thousands of offers like: gastronomy, sports (e.g. Multisport card), tourism, culture or leisure.
- Professional development opportunities e.g. online learning platform (Player Support Learner's Guild), training sessions, a chance to grow within our structure - open vacancies exclusively for internal candidates.
- Employee referral program - make an impact by inviting your friends to become a fellow Keywordian and get the prize!
- Company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends amp; family.
- Plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
- The unique chance to work i