Technical Solutions Project Manager, Social Media
The Social Element, Poland

Hello! We are a leading global independent full service social media agency. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We are headquartered in London and have a global footprint with subsidiaries in North America, Australia, and Spain and have an exciting opportunity for a Technical Solutions Project Manager to join our European team.

The Global Technical Solutions Team is responsible for company efficiency in processes, technology, and workflows by implementing change, designing, and delivering effective solutions that help meet our company strategies.

The team is inclusive, diverse and consists of a set of change makers, innovative thinkers and curious button pressers!

Is this you?

You have experience working as a tech or IT person, and have been part of technical change implementations; specifically in the social media tool space. You will love to liaise with clients and tool providers to troubleshoot issues and develop solutions to make tools more effective.

Sound like you? We’d love to talk to you about this position!

What You’ll Do

• Work with Technical Director to identify and prioritise areas for development and efficiency improvement
• Handle incoming technical support tickets for managed customers
• Collaboratively manage 3rd party tool providers and platforms
• Understand cross functional interdependencies and impacts of changes
• Coordinate fixes for non-functioning processes, internally, with tools and platforms, and with clients
• Manage account set-up, build, testing, and implementation in tools in a timely and effective manner
• Constant monitoring of opportunities to optimise client technical setups through proactive research and communication with internal teams
• Implement changes
• Perform testing and tool quality assurance to ensure technical accuracy and adequacy of project deliverables.
• Link between project teams and software development resources
• Provide accessible reporting to enable business decision making
• Provide support to project team managers and Services, training and explaining to non-technical colleagues in a clear and succinct manner when needed
• Creating documentation as needed for new and existing processes, and updating them for clarity and any changes
• Perform routine tasks

• Nurture positive dynamics between departments and teams while achieving goals

About You

• Technical acumen and process oriented
• Project and Change Management
• Thrive under pressure
• Attention to detail
• Execute the big picture solutions
• Find smarter ways of doing things
• Troubleshooting and holistic problem-solving
• Logical thinking with creative problem-solving
• Influencer and motivator
• Collaborative and conscientious communicator
• Excellent written and verbal communication skills
• Knowledge of emerging industry practices

Requirements

• Previous experience implementing technical change projects is essential
• Previous experience working with social media platforms is essential
• Previous experience with social media tools, including certifications, is essential

Benefits

Please note these benefits are for UK based employees. (Benefits will differ from Country to Country)

Remote working (with occasional travel)

33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event (eg moving house, getting married)

1 Volunteer day off

Flexible Fridays (Working half day)

Eye care: Contributions towards eye tests and glasses

Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

Enhanced family friendly policies

Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

EAP scheme and wellbeing support

Access to our discounts website

The hiring process for this position will be made up of the following stages:

Initial Call with one of Talent Team

Task

Final Interview with Technical D

Job Rewards and Benefits